ShippingAndPaymentInformation

shipping


     We only use shipping methods with evidence, eg Parcel shipping with online tracking or registered mail. For parcel delivery we use DHL. We ship from Monday to Friday. Goods we have in stock will be shipped when payment is received until 11.00 clock on the same day.

     Packet delays


     Please allow the following packet delays (within Germany):

     DHL 1 - 2 days

     Shipping costs Germany


     The shipping cost is depending on the article and are calculated depending on the size and weight.

     Shipping cost Europe


     The shipping cost is depending on the article and are calculated depending on the size and weight.

     Shipping costs Switzerland


     Deliveries to Switzerland and non-EEA countries or to companies with valid Tax-ID number in the EEA - countries except Germany we will according to § 4 No. 1a UStG and § 4 No. 1b UStG execute tax-free. In these cases, the recipient for the discharge of any applicable taxes in the recipient country is responsible.

     For exports in non-EEA countries, we place of delivery at the required shipping documents for customs clearance. Possibly. in the recipient country incidental duties are not included in our prices. For the payment of these duties and fees is basically the receiver responsible.

     collection


     We do not run a retail store. Pickup in Plauen is therefore exclusively by appointment and if the item in stock with us is possible. In this case, no shipping cost will be due.

     Damage during transport


      The transport risk shall in accordance with the legal provisions of the silk weaving Plauen GmbH. Damage in transit, please use exchange or return. If a supplied package already have externally visible damage, please make sure that the delivery person please confirm (statement of facts). Missing this confirmation, however, has no consequences for your legal rights.